Refund Policy

Innov8alpha ("we", "us", "Company") is committed to transparent and fair refund practices. This policy defines clear refund boundaries for all services and products offered by Innov8alpha.

The fundamental principle: refunds are issued where work has not been delivered as agreed. Refunds are not issued for completed work, deliverables in client review, or where delays are caused by client non-response.

All custom agency services — including Web & App Development, Brand Innovation retainers, Growth Audits, and Alpha Automate deployments — involve dedicated human resources, intellectual effort, and strategic planning that begins immediately upon engagement.

Once custom work has been initiated (i.e., research, planning, design, or development has commenced), no refunds are issued. This is a strict, non-negotiable policy because:

• Engineering hours, creative resources, and strategic planning are allocated upon engagement confirmation
• Custom deliverables are tailored to the client's specific business needs and cannot be repurposed
• Team capacity is reserved and other engagements may be declined to accommodate the project

Pro-rated refund based on project phase at the time of cancellation:

• Before work begins: 100% refund
• Discovery phase (SOW in progress): 90% refund
• Design phase (mockups in progress): 60% refund
• Development started (code in progress): 25% refund
• Development complete / in review: 0% refund

Refund amount excludes any third-party costs already incurred (domains, hosting setup, premium plugins, API subscriptions).

Full refund if cancelled before research begins (typically within 24 hours of payment).

No refund once research and analysis is in progress, as the deliverable is irrevocable expert analysis based on dedicated analyst hours.

If Innov8alpha fails to deliver the report within the committed delivery window without prior communication, a full refund applies automatically.

Brand Innovation retainers are 30-day service commitments. Refund eligibility:

• Cancellation within first 7 days of the billing cycle: pro-rated refund for undelivered work
• Cancellation after 7 days: refund evaluated based on the delivery stage of the month's deliverables
• No refund for completed deliverables (campaigns launched, content published, ads configured and activated)
• Ad spend passed through to advertising platforms (Meta, Google, LinkedIn) is non-refundable under any circumstances as it is billed directly by those platforms

Full refund before deployment work begins.

50% refund if cancelled mid-deployment (once configuration and staging work has commenced).

No refund once deployment is live and operational handover is complete.

SaaS products follow a standard 7-day review period:

• Free trial (where applicable): no charges during the trial period. Cancel anytime with no obligation.
• 7-day review period: new subscribers may request a full refund within 7 days of their first paid subscription if the product does not meet the documented feature specifications.
• After the 7-day review period: monthly subscriptions are non-refundable once the billing cycle has been charged. Cancel anytime to prevent future charges — service continues until the end of the current paid period.
• Annual prepaid subscriptions: pro-rated refund minus a 10% administrative fee, calculated from the date of cancellation request.

Refunds, where applicable, are issued on the base service amount only (excluding GST).

The following are non-refundable under any circumstances:

• Completed and delivered work that has been accepted (explicitly or by 14-day deemed acceptance)
• Third-party costs incurred on the client's behalf (domains, hosting, plugins, API subscriptions, ad spend)
• GST amounts already remitted to the Government of India
• Setup fees for deployed and operational automation systems
• Training hours and consultation time already provided

To request a refund:

• Email hello@innov8alpha.com with your engagement details, invoice reference, and refund reason
• Our team reviews the request and responds within 3 business days with eligibility determination and the calculated refund amount
• If approved, refunds are processed within 7–10 business days to the original payment method
• Razorpay refunds typically reflect in 5–7 business days; Wise refunds in 3–5 business days

If you disagree with a refund determination, you may escalate to the Innov8alpha leadership team by emailing hello@innov8alpha.com with "ESCALATION" in the subject line. Escalations are reviewed within 5 business days.

Chargebacks or payment disputes initiated without first contacting Innov8alpha will be contested with full documentation.