Terms of Service — Alpha Automate

These Terms of Service ("Terms") govern all Alpha Automate engagements between Innov8alpha ("Company", "we", "us") and the client ("you", "Client"). By purchasing any standalone automation module, industry bundle, or AI Voice deployment, you agree to these Terms in addition to our General Terms of Service.

Alpha Automate services include: WhatsApp CRM automation, AI lead-capture chatbots, automated sales pipeline workflows, retention email engines, executive BI dashboards, smart scheduling systems, AI voice inbound/outbound receptionists, and pre-built industry bundles (F&B, Healthcare, Education).

Standalone infrastructure modules typically deploy within 3 to 7 business days. Complex operational ecosystems (multi-module bundles) deploy within 7 to 14 business days depending on third-party API configurations.

Deployment timelines commence once the Client provides all required access credentials, API keys, and platform permissions. Delays in providing required access extend the deployment timeline by an equivalent period.

All automations undergo testing in a staging environment before production deployment. The Client must approve go-live within 7 days of staging demonstration.

Alpha Automate integrations depend on third-party APIs (WhatsApp Business API, Meta, Google, OpenAI, Twilio, and others). These APIs have their own rate limits, usage quotas, and terms of service.

Innov8alpha configures automations to operate within published API rate limits. The Client acknowledges:

• Third-party API rate limits may constrain message volumes, call concurrency, or processing speed
• Third-party platforms may change API pricing, availability, or terms without notice
• API key costs, message credits, and platform subscription fees are the Client's responsibility
• Innov8alpha is not liable for service disruptions caused by third-party API outages or deprecations

If a critical third-party API is deprecated or materially changed, Innov8alpha will make commercially reasonable efforts to migrate to an alternative solution. Migration may incur additional engineering fees.

Innov8alpha targets 99.5% uptime for all deployed automation infrastructure hosted on Innov8alpha-managed servers. This target excludes:

• Scheduled maintenance windows (communicated at least 48 hours in advance)
• Third-party service outages (WhatsApp, Meta, Google, Twilio, OpenAI)
• Client-side infrastructure issues (hosting, DNS, payment gateways)
• Force majeure events

Uptime is measured on a monthly basis. In the event of a material breach of the 99.5% target attributable solely to Innov8alpha infrastructure, the Client is entitled to a service credit equal to 5% of the monthly retainer fee for each additional 1% of downtime, capped at 25% of the monthly fee.

All deployed automations include a 30-day post-deployment monitoring phase during which Innov8alpha actively monitors, optimizes, and resolves issues.

Standard SLA response times:

• Critical (automation completely non-functional): 4-hour response, 24-hour resolution target
• High (major feature impaired): 8-hour response, 48-hour resolution target
• Medium (minor feature issue): 24-hour response, 5-business-day resolution target
• Low (enhancement request): Logged and addressed in the next review cycle

SLA response times apply during business hours (Monday–Saturday, 9:00 AM – 7:00 PM IST) unless the Client has a Priority SLA arrangement.

The AI Voice Receptionist operates autonomously on dedicated infrastructure. It handles inbound call qualification, appointment booking, and lead routing in Hindi and English.

The Client acknowledges that AI voice systems may occasionally misinterpret caller intent, particularly with heavy accents, background noise, or unusual terminology. Innov8alpha continuously trains and improves voice models but does not guarantee 100% comprehension accuracy.

Call recordings may be used by Innov8alpha solely for model improvement and quality assurance. The Client must comply with applicable laws regarding call recording disclosure in their jurisdiction.

All lead data, conversation logs, analytics data, and customer information generated through Alpha Automate systems belongs exclusively to the Client.

Data is encrypted in transit (TLS 1.3) and at rest (AES-256). Innov8alpha does not sell, share, or monetize Client data.

Upon termination, the Client receives a full data export within 14 days. After export confirmation, Innov8alpha permanently deletes all Client data from its servers within 30 days.

Standalone modules and industry bundles are priced as one-time setup fees. Ongoing maintenance retainers (if applicable) are billed monthly.

Full payment is required before deployment begins.

Refund eligibility is governed by our Refund Policy: full refund before deployment begins, 50% refund if cancelled mid-deployment, no refund once deployment is live and handed over.

Innov8alpha's total aggregate liability for any Alpha Automate engagement shall not exceed the total fees paid by the Client for that specific deployment.

Innov8alpha is not liable for business decisions made by AI systems, lost revenue due to automation errors, third-party API failures, or any indirect or consequential damages.

These Terms are governed by Indian law. Disputes are subject to the exclusive jurisdiction of UP courts.